Frequently Asked Questions

Nawrass is a specialised B2B service provider that organises holiday camp programmes for the children of European company employees. We deliver turnkey solutions that combine structured education, outdoor activities, and cultural immersion in Morocco, helping businesses enhance their employee benefits packages with meaningful family-oriented programmes.

Our programmes are designed for children and teenagers aged 9 to 18. Participants are grouped by age to ensure activities, supervision levels, and social dynamics are appropriate for each developmental stage. This segmentation allows us to tailor the experience so that younger campers receive additional guidance while older teens enjoy greater autonomy.

All Nawrass camps are located in Morocco, across carefully selected sites that include mountain regions, coastal areas, and cultural centres. Each location is chosen for its natural beauty, safety infrastructure, and proximity to medical facilities. Our sites undergo rigorous safety inspections and comply with both Moroccan regulations and European quality expectations.

Standard camp sessions run for one or two weeks during European school holidays, including summer, winter, and spring breaks. We work with each corporate partner to align session dates with their employees' holiday calendars. Custom durations can be arranged for larger groups upon request.

Our staff are multilingual, with fluency in French, English, and Arabic as standard across all sites. Activities and instructions are delivered in the language most comfortable for each group. This multilingual environment also serves as an organic language-immersion opportunity, helping children build confidence in a second or third language.

Registration is handled through your employer's HR department, which coordinates directly with Nawrass. Once your company has selected a programme, employees receive a dedicated registration link or access to our branded platform. The process takes approximately ten minutes and includes health forms, emergency contacts, and activity preferences.

The standard package includes accommodation, all meals and snacks, supervised activities, educational workshops, equipment and materials, on-site medical coverage, and 24/7 staff supervision. Airport transfers within Morocco and basic travel insurance can be included depending on the corporate agreement. The only items not covered are personal spending money and optional premium excursions.

Yes. As a B2B provider, our pricing model is structured around group bookings. Companies enrolling larger cohorts benefit from volume-based pricing that scales with the number of participants. We encourage HR teams to contact us early in the planning cycle to secure the best rates and preferred session dates.

Cancellations made more than 30 days before the session start date receive a full refund minus a small administrative fee. Cancellations within 15 to 30 days are eligible for a 50% refund or a credit towards a future session. Within 15 days of departure, refunds are assessed on a case-by-case basis, with medical emergencies receiving priority consideration.

Basic on-site liability coverage is included with every booking. For comprehensive accident and medical insurance, we offer an optional package at 450 MAD per child per week. We also strongly recommend that parents arrange travel insurance from their home country to cover transit, repatriation, and any pre-existing medical conditions.

We begin with a discovery call to understand your company's objectives, employee demographics, and preferred dates. From there, we propose a tailored programme with transparent pricing. Once the agreement is signed, we handle everything from the branded registration portal to on-the-ground logistics, leaving your HR team free to focus on internal communication.

Absolutely. We provide each corporate partner with a co-branded digital platform featuring your company logo, colours, and messaging. Employees access it through a dedicated URL or single sign-on integration. The platform handles registration, document uploads, payment processing, and post-camp satisfaction surveys in one seamless experience.

After each session, we deliver a comprehensive impact report that includes participation metrics, satisfaction scores, safety incident summaries, and qualitative feedback from both children and parents. These reports are designed to support your CSR documentation and internal communications, demonstrating the tangible value of your investment in employee well-being.

Every aspect of the programme can be adapted to align with your corporate values and objectives. From the thematic focus of activities to the duration and location of sessions, we work closely with HR and CSR teams to design an experience that reflects your brand identity. Custom workshops, company-sponsored challenges, and values-driven content are all available.